Returns and Refunds Policy
Last updated: September 16, 2026
30-day returns
HUB 19 Ecommerce accepts returns of eligible items, including change-of-mind purchases, within 30 calendar days of delivery. Contact us within that period to request your return. Items must be unused, unworn, in their original packaging, and include their original tags, accessories and proof of purchase.
Perfumes, cosmetics, personal-care products and supplements must be unopened with any original safety or hygiene seals intact for change-of-mind returns. Opened or used items in these categories cannot be returned for a change of mind. This does not limit your rights when an item is defective, damaged, incorrect or otherwise not as described.
How to return an item
- Email murtazahalvadwala19@gmail.com with your order number, the item you wish to return and the reason.
- We will provide return instructions and the correct return address. Please obtain these instructions before mailing the item. The business correspondence address below is not automatically the return destination.
- Pack the item securely and return it by mail using the instructions provided. Keep proof of postage and any tracking details.
Do not send items to the manufacturer or to an Amazon address. For fragrances or other items subject to carrier restrictions, follow the return shipping instructions we provide.
Return shipping and fees
For change-of-mind returns, you are responsible for purchasing the return shipping label and paying the actual postage charged by your chosen carrier. Original outbound shipping charges are not refunded for change-of-mind returns. We do not charge a restocking fee and do not retroactively deduct shipping charges from orders that qualified for free shipping.
If we sent an incorrect, damaged or defective item, we cover the reasonable return shipping cost and provide a prepaid label or another no-cost return arrangement when a return is required. Contact us before paying for postage. Any refund for an incorrect, damaged or defective item includes the applicable original shipping charge.
Damaged, defective or incorrect items
Please contact us as soon as you discover a problem, with your order number, a description, and photographs where possible. We will arrange the appropriate refund, replacement or other remedy. The unused-condition requirement and change-of-mind exclusions do not apply to a valid defect or incorrect-item claim. Nothing in this policy limits rights provided by applicable law.
Refunds
We will inspect the returned item and notify you of the outcome. For an eligible return, we will issue the refund to the original payment method within 10 business days after receiving the return. Business days are Monday through Friday, excluding U.S. public holidays. Your bank or payment provider may take additional time to post the credit. Contact us if you have not received your refund after the processing period.
Exchanges and cancellations
We do not offer direct exchanges. Return the eligible item for a refund and place a new order for the replacement you want. To cancel an unshipped order, contact us promptly; we will confirm whether cancellation is possible. If the order has already shipped, the return process applies. Refunds for cancellations or shipping delays will be processed within the time required by applicable law.
Contact
HUB 19 Ecommerce
107 Furlong drive
Georgetown, TX 78626
United States